HOSPITALITY & TOURISM

Hospitality and Tourism (Level 1)

UTB009

Tri-CEd, Universiti Teknologi Brunei (UTB)

40 Hours

1 May 2020 to 15 May 2020

The Level 1 course is designed to match local hospitality and tourism industry requirements. This course covers main topics such as Food & Beverage (including food supply management, selection of halal foods, preparation, quality and safety, healthy and nutritious food and beverage) in hotels, restaurants, cafes and catering as well as Menu Selection and Planning to those organisations.

G.C.E. ‘O’ Level (Pass) or a few years of experience in hospitality and tourism industry

40 Hours

Distance learning / Blended learning / Online learning

Coursework

UTB Recommended Certificate

BND$2,500 per person

  • Suitable for 18 years and above
  • Distance and online learners should have computer and internet access
Toggle Content

Applications already closed, check regularly for updates​

Hospitality and Tourism (Level 2)

UTB010

Tri-CEd, Universiti Teknologi Brunei (UTB)

40 Hours

1 June 2020 to 15 June 2020

The level 2 course covers: Convention and Meeting Planning (small and large), Event Coordinating (including professional and cultural events), Travel and Tourism (local and international), Lodging (hotels and private accommodations), and Attractions (parks, beaches, Malay-Islamic cultural places and historical places).

Completed Level 1 or candidate with Level 1 experience 

40 Hours

Distance learning / Blended learning / Online learning

Coursework

UTB Recommended Certificate

BND$2,500 per person

  • Suitable for 18 years and above
  • Distance and online learners should have computer and internet access

Applications already closed, check regularly for updates​

Hospitality and Tourism (Level 3)

UTB011

Tri-CEd, Universiti Teknologi Brunei (UTB)

40 Hours

1 November 2020 to 15 November 2020

The level 3 course covers:  Hospitality & Tourism Marketing & Management (local and global markets), and Computing & Information System in Hospitality & Tourism (use of commercial websites for accommodations, travels and foods, and managing own website).

Completed Level 2 or candidate with Level 1 and 2 experience

40 Hours

Distance learning / Blended learning / Online learning

Coursework

UTB Recommended Certificate

BND$2,500 per person

  • Suitable for 18 years and above
  • Distance and online learners should have computer and internet access

Tourism Management

UTB007

Tri-CEd, Universiti Teknologi Brunei (UTB)

14 Hours (2 Days)

1 June 2020 – 2 June 2020

The aims of the course:-

  • Contextualize tourism within broader cultural, environmental, political and economic dimensions of society
  • Interpret and evaluate tourism as a phenomenon and as a business system
  • Identify and assess relationships and networks relative to building tourism capacity
  • Plan, lead, organize and control resources for effective and efficient tourism operations
  • Create, apply, and evaluate marketing strategies for tourism destinations and organizations
  • Develop and evaluate tourism policy and planning initiatives
  • Demonstrate commitment to ethical practices of tourism

National Diploma in Business or Information Technology

40 Hours

Online learning

None

Certificate of Participation

None (UTB and Facilitators’ CSR)

  • Access to Microsoft Teams
  • Tencent video conferencing software

Applications already closed, check regularly for updates​

General English Language For Customer Service

PB001

Politeknik Brunei

10 Hours

1 June 2020

  • This workshop is open to those who wish to learn and improve their basic customer service skills, including those who are currently in the hospitality industry
  • Skills acquired from this workshop will improve individuals’ professionalism, particularly in terms of service rendering in a wide spectrum of contexts through effective communication, projection of professional-self, goal/target setting, upholding standards and leveraging emotional intelligence, among many others

No minimal qualification requirement

Online learning

None

Certificate of Completion / Certificate of Achievement

  • 150.00 per person (Citizens & Permanent Citizens)
  • 250.00 per person (Non-citizens)
  • 50.00 per person (Verified certification)

Applications already closed, check regularly for updates​

Risk Management in Food and Beverage (F&B) Services (Level 1)

UTB039A

Tri-CEd, Universiti Teknologi Brunei (UTB)

3 Days

7 September 2020 – 9 September 2020

Enrollment deadline

30 August 2020

Food and Beverage (F&B) Industry is a dynamic industry that faces many risks such as changes in consumer tastes, changes in national and regional statutory regulations and evolving demographic trends. Managing risk appropriately can turn into a great business opportunity. This short course focuses specifically on F&B industry who are interested to acquire introductory knowledge and skill in risk management. Participants will learn about risks and hazards, benefits of risk management, the principles, framework and process of Risk Management as outlined by Food and Agriculture Organization (FAO) of the United Nations.

No minimal academic requirement

Distance E-learning

None

Certificate of Completion

BND$1,000 per person

  • Participants should have computer / laptop and access to internet 

Applications already closed, check regularly for updates​

Risk Management in Food and Beverage (F&B) Services (Level 2)

UTB039B

Tri-CEd, Universiti Teknologi Brunei (UTB)

3 days

Enrollment deadline: 30 August 2020

Course date: 28 September 2020 – 30 September 2020

Risk management in Food and Beverage (F&B) Services (Level 2) course is offered at an intermediate level that will cover assessment of risk associated with a hazard, designing control measures based of Risk Assessment outcomes and development of risk communication techniques. 

Risk management in Food and Beverage (F&B) Services (Level 1)  or work experience in general management. 

Distance E-learning

None

Certificate of Completion

BND$1,000 per person

  • Participants should have computer / laptop and access to internet 

Applications already closed, check regularly for updates​

Risk Management in Food and Beverage (F&B) Services (Level 3)

UTB039C

Tri-CEd, Universiti Teknologi Brunei (UTB)

3 Days

Enrollment deadline: 1 October 2020

Course date: 19 October 2020 – 21 October 2020

Risk management in Food and Beverage (F&B) Services (Level 3) course is designed particularly for those who are already a part of a quality assurance team or have already completed Level 1 and Level 2. Level 3 will cover the process of identifying, measuring and establishing risk in food and beverage industry. Participants will employ problem formulation strategy and the phases in risk assessment, risk communication and risk management including risk analysis and management plans for case studies. System thinking approach will also be incorporated when devising a risk management plan.  

Risk management in Food and Beverage (F&B) Services (Level 1 and 2) or work experience in Quality Assurance.

Distance E-learning

None

Certificate of Completion

BND$1,000 per person

  • Participants should have computer / laptop and access to internet 

Basic Asian Food Preparation

IBTE004

Continuing Education and Training, Institute of Brunei Technical Education (IBTE CET)

50 Hours (8 Days)

Course Introduction
This course offers understanding and performing various dishes with different cooking methods under Asian Food Preparation according to industry standards.

 

Objective of the Course 

  1. To develop knowledge and skills to prepare and produce a variety of Asian dishes
  2. To develop skills in presentation of Asian dishes
  3. To develop an understanding of all aspects associated with a recipe to produce dishes that meet all measures of industry

 

Course Content

  1. Understanding of Asian Cuisine
  2. Perform Asian Food Preparation
  1. Age 18 years old and above
  2. Able to write and communicate in Malay and English
  3. Physically and mentally fit
  4. Completed secondary education

Blended Learning

Certificate of Achievement & Transcript

BND$500 per person

  • Participants should have computer / laptop and access to internet

Basic European Food Preparation (Part 1)

IBTE005

Continuing Education and Training, Institute of Brunei Technical Education (IBTE CET)

50 Hours (8 Days)

Course Introduction
This course offers understanding and performing various dishes with different cooking methods under European Food Preparation according to industry standards.

 

Objective of the Course

  1. To develop knowledge and skills to prepare and produce a variety of European dishes
  2. To develop skills in presentation of European dishes
  3. To develop an understanding of all aspects associated with a recipe to produce dishes that meet all measures of industry

 

Course Content

  1. Understanding of European Cuisine
  2. Perform European Food Preparation
  3. Perform different types of cooking methods
  1. Age 18 years old and above
  2. Able to write and communicate in Malay and English
  3. Physically and mentally fit
  4. Completed secondary education

Blended Learning

Certificate of Achievement & Transcript

BND$700 per person

  • Participants should have computer / laptop and access to internet

Basic European Food Preparation (Part 2)

IBTE006

Continuing Education and Training, Institute of Brunei Technical Education (IBTE CET)

50 Hours (8 Days)

Course Introduction
This course offers understanding and performing various dishes with different cooking methods under European Food Preparation according to industry standards.

 

Objective of the Course

  1. To develop knowledge and skills to prepare and produce a variety of European dishes
  2. To develop skills in presentation of European dishes
  3. To develop an understanding of all aspects associated with a recipe to produce dishes that meet all measures of industry

 

Course Content

  1. Understanding of European Cuisine
  2. Perform European Food Preparation
  3. Perform different types of cooking methods
  1. Age 18 years old and above
  2. Able to write and communicate in Malay and English
  3. Physically and mentally fit
  4. Completed secondary education

Blended Learning

Certificate of Achievement & Transcript

BND$700 per person

  • Participants should have computer / laptop and access to internet

Basic Restaurant Services

IBTE007

Continuing Education and Training, Institute of Brunei Technical Education (IBTE CET)

50 Hours (8 Days)

Course Introduction
This course offers understanding and performing restaurant services such as handling equipment and carrying out basic procedures according to industry standards.

 

Objectives of the Course

  1. To introduce knowledge and skills in the service of food and beverage
  2. To develop the ability to maintain a professional and hygienic appearance and to maintain customer care
  3. To develop the ability to maintain health, safety and security of self, colleagues, customers and other members of public
  4. To introduce skills in food service techniques
  5. To develop skills in handling tools and equipment used in range of work environments
  6. To identify the different food service career opportunities in the hospitality industry

 

Course Content

  1. Perform Restaurant Services

1.1 Recognise the range of food and beverage services

1.2 Handle equipment properly

1.3 Lay tables for service

1.4 Carry out basic food service procedures

1.5 Perform food and beverage services

  1. Age 18 years old and above
  2. Able to write and communicate in Malay and English
  3. Physically and mentally fit
  4. Completed secondary education

Blended Learning

Certificate of Achievement & Transcript

BND$500 per person

  • Participants should have computer / laptop and access to internet

Service Excellence at Work

SV-CTP-6

SEAMEO VOCTECH

40 Hours/5 Days

Enrollment deadline:

30 August 2020 (1st cohort) / 27 October 2020 (2nd cohort)

Course start:

21 September – 25 September 2020 (1st cohort)

9 November – 15 November 2020 (2nd cohort)

Overview:

This training programme deals with the skills and knowledge to explore the fundamentals of customer service in the context of a competitive global hospitality environment.

Objectives:

The main objective of htis training programmes is to develop, cultivate and strengthen amongst the participants excellent service-delivery-orientated skills, knowledge and attitude that will help win the hearts and patronage of the current, returning and prospective hospitality and tourism customers of Brunei Darussalam.

Topics to be covered will include the following:

(1) importance of grooming and etiquette in the hospitality and tourism industry; (2) key components of providing quality service; (3) importance of cultivating rapport with customers; (4) techniques in meeting customer requests and enquiries; (5) ways to manage customer needs and expectations; (6) strategies for dealing with customers from diverse backgrounds; (7) process and approaches to service recovery; (8) importance of building customer loyalty; and (9) ways to obtain and record customer feedback.

Year 9/ 11 Graduate; can communicate in English language; and has basic computer skills

Face-to-face or Blended (Online theory and classroom-based for hands-on )

Practical Assessments, oral and written questioning

Certificate of achievement for those who pass the requirements

$400 per person

Computer with Internet Access

Manage and Resolve Complaints or Conflicts at Work

SV-CTP-7

SEAMEO VOCTECH

32 Hours/4 Days

Enrollment deadline:

30 August 2020 (1st cohort) / 28 December 2020 (2nd cohort)

Course start:

26,27,28 & 30 October 2020 (1st cohort)

11 January – 14 January 2021  (2nd cohort)

Overview:

This training programme deals with the skills and knowledge required to effectively handle complaints or conflicts in a given workplace context.

Objectives:

The training programme aims to provide the participants with the essential set of competencies in managing and resolving complaints or conflicts at their workplaces.

Topics to be covered will include the following:

(1) responding to complaints; (2) identifying and managing complaints or conflict situations; and (3) resolving complaints or conflict situations.

Year 9/ 11 Graduate; can communicate in English language; and has basic computer skills

Face-to-face or Blended (Online theory and classroom-based for hands-on )

Practical Assessments, oral and written questioning

Certificate of achievement for those who pass the requirements

$330 per person

Computer with Internet Access

Communication in English on the Telephone

SV-CTP-8

SEAMEO VOCTECH

32 Hours/4 Days

Enrollment deadline:

11 August 2020 (1st cohort) / 11 January 2021 (2nd cohort)

Course start:

25 August – 28 August 2020 (1st cohort)

25 January – 28 January 2021 (2nd cohort)

Overview:

This training programme deals with the skills and knowledge required to communicate effectively by telephone in a range of settings within any organisations.

Objective:

The main objective of this training programme is to provide the participants with the set of skills and knowledge required to communicate in English using a telephone.

Topics to be covered will include the following:

(1) taking general enquiries by phone; (2) responding to customer requests or orders; (3) making calls; (4) transferring calls; (5) handling customer complaints or enquiries; and (6) making complaints.

Year 9/ 11 Graduate; can communicate in English language; and has basic computer skills

Face-to-face or Blended (Online theory and classroom-based for hands-on )

Practical Assessments, oral and written questioning

Certificate of achievement for those who pass the requirements

$330 per person

Computer with Internet Access

Applications already closed, check regularly for updates​

Safety and Food Hygiene

SV-CTP-9

SEAMEO VOCTECH

40 Hours/5 Days

Enrollment deadline:

30 August 2020 (1st cohort) / 28 October 2020(2nd cohort)

Course start:

14 September – 18 September 2020 (1st cohort)

2 November – 6 November 2020 (2nd cohort)

Overview:

This training programme deals with the skills and knowledge required to safely and hygienically handle food in the food service/industry context.

Objective:

The main objective of this training programme is to provide the participants with the skills and knowledge to comply with workplace hygiene procedures.

Topics to be covered will include the following:

(1) following hygiene procedures; (2) identifying and preventing hygiene risks; and (3) maintaining safe personal food handling and personal presentation standards.

Year 9/ 11 Graduate; can communicate in English language; and has basic computer skills

Face-to-face or Blended (Online theory and classroom-based for hands-on )

Practical Assessments, oral and written questioning

Certificate of achievement for those who pass the requirements

$400 per person

Computer with Internet Access

Housekeeping Skills for Beginners

SV-CTP-10

SEAMEO VOCTECH

40 Hours/5 Days

Enrollment deadline:

30 August 2020 (1st cohort) / 21 December 2020(2nd cohort)

Course start:

12 October – 16 October 2020 (1st cohort)

4 January – 9 January 2020 (2nd cohort)

Overview:

This training programme deals with the skills and knowledge required to Clean and prepare rooms for incoming guests in a range of settings within the hotel and travel industries workplace context.

Objectives:

The main objective of this training programmes is to provide the participants with the set of competencies required for them to clean and prepare rooms for incoming guests in a range of settings within the hospitality and tourism industry.

Topics covered will include the following:

(1) identifying the role of room attendants; (2) preparing for cleaning duties; (3) making beds (4) cleaning bathroom; (5) cleaning room; (6) providing additional housekeeping services; and (7) preparing for next shift.

At least Year 9 Graduate; can communicate in English language; and has basic computer skills

Face-to-face or Blended (Online theory and classroom-based for hands-on )

Practical Assessments, oral and written questioning

Certificate of achievement for those who pass the requirements

$400 per person

Computer with Internet Access